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Frequently asked questions

Who can open an account with iBanFirst?

Any individual or company with international and foreign exchange payment volumes of more than €200,000 per year is eligible to open an iBanFirst account. Restrictions may apply depending on the country of origin, the activity of the company, or the origin of the funds.

What does the process of opening an account look like?

Opening an account with iBanFirst is a 100% paperless process.

  • Fill out the account opening form to be contacted by an iBanFirst adviser.

  • Send us the documents identifying your company and its beneficial owners.

  • Our customer support team will set up your account, so you can be up and running right away.

  • You will need to activate your iBanFirst account by making a first transfer from your main bank account.

  • Your account will be ready to use upon receipt of this activation transfer.  

Are my funds secure?

Protecting your account from fraud:
i
BanFirst ensures the security of its customers' accounts through numerous measures such as a robust infrastructure, SSL encryption of connections, and regular audits and computer penetration tests.
 
Strong Authentication:
Strong authentication is a mandatory security measure for sensitive actions such as:

  • Logging into the platform from a new device

  • Adding a beneficiary

  • Validating a payment or a currency conversion

  • Adding a user 

Strong authentication ensures the security of your account and funds if your platform credentials are ever compromised. The strong authentication methods available at iBanFirst are:

  • One-time code generated by mobile or desktop applications such as Google Authenticator or Authy

  • Yubikey

These methods are both used in a process called two factor authentication (2FA). They will ask you to authenticate using both something you know (your iBanFirst credentials) and something you have in your possession (your phone or Yubikey) .

What currencies does iBanFirst offer?

With iBanFirst, you can hold and receive funds in 25 currencies and execute payments in 135+ currencies. You can check the list of currencies in the Currency Reference Center.