FAQ: the iBanFirst Limited Platform

 

 

 

 
This FAQ is intended for old Cornhill clients as part of iBanFirst acquiring Cornhill International Payments in the UK.
Have a question not covered in this FAQ? Email us at info-uk@ibanfirst.com and we'll get back to you.
 

🏦 iBanFirst Ltd banking details

Why have your corporate banking details changed?

Our details have changed as a part of us completing our transition from Cornhill into iBanFirst Limited and launching the iBanFirst platform in the UK.

 

With this change, we're bringing you the latest payment- and FX technology, and quick and efficient trade support online when you need it.

Where do I find your new banking details?

You can find our new corporate banking details this way:

1) Click on one of the accounts in the ‘Accounts overview’ on your platform dashboard.

2) Go to the ‘Account details’ tab to find the new banking details.

 

Where do I find my new unique client reference number?

You can find your new unique client reference number this way:

 

1) Click on one of the accounts in the ‘Accounts overview’ on your platform dashboard.

 

Find-account-details-dashboard-1


2) Go to the ‘Account details’ tab

 

Account-details-tab

 


3) Here you’ll find  your new unique client reference number. Right below account details.

Account-details-ibanfirst

Unique-reference-number

 

 

What do I need to do with the new details?

 

  • Register our new banking details as a new beneficiary with the bank you use to send us funds.

  • Delete our old Cornhill banking details if you have them saved.

  • Share our new banking details with any pre-approved third parties that need them.

What happens if I accidentally send funds to your old accounts?

Our old banking details will continue to work until the 30th of November.

 

After the 30th of November, if you send us funds to the old banking details, they'll be rejected and sent back to the bank from which you made the transfer.

Why won't you send me your new details over email?

We won't send our new banking details over email for security purposes.

 

It's a common fraud tactic used by scammers, to email about a 'Change of banking details' and ask recipients to update their systems.

 

To certify that our change of details is a legitimate one, we require you to log in to the iBanFirst platform.

 

By logging into your platform account, you:

 

 

A) Authenticate that you are who you say you are.

 

 

B) Verify that the change is a legitimate one from iBanFirst Limited.

 

 


🧭 General questions

Will my Dealer/Account Manager change?

No. You'll still be dealing with the same team: Dominic, Alex, and Tom.

Can I still call you to make trades over phone?

Yes, you can.

 

You'll reach us on +44 (0) 203 409 5400

 

We're here Monday to Friday, 8 am to 5 pm. 


🔑 Getting an account

How do I get an account?

A) If you made a trade or payment in the past 12 months when we were Cornhill – you already have one!

 

Check your inbox for an email from iBanFirst Support with your User ID and account setup information.

 


 

B) If you haven't made a trade or payment in the past 12 months when we were Cornhill – you need to reactivate to get your platform account.

 

Fill in our Account Opening form and we'll help you get set up.

How do I re-activate my old Cornhill account?

You can re-activate your account in several ways:

Will I be charged any fees to have a platform account?

No. You will not be charged any fees for having a platform account. 

 


🔐 Managing your account

Where do I log in?

Go to https://platform.ibanfirst.com/login and input your User ID and password.

 

ibanfirst-platform-login-screen

 

If you don't have a User ID, check your email for a setup email from iBanFirst Support. It contains your user ID and setup instructions.

How do I make a payment?

 

1) Go to 'Payments' in the left hand menu on your screen (or via the top right button that says 'Send').

 

Making-a-payment-1

 

2) Click 'Create a new payment'. 

 

3) Authenticate via the 2-factor authentication popup that appears.

 

4) Fill in the details required on your screen.

 

make-a-payment

 

5) Review the payment details and confirm.

 

Payment-review

 

How do I make a trade?

1) Go to 'Conversions' in the left hand menu on your screen (or via the top right button that says 'Send').

 

Make-a-trade

 

2) Click 'Convert currencies'. 

 

3) Authenticate via the 2-factor authentication popup that appears.

 

4) Fill in the details required on your screen.

 

Create-a-conversion

 

5) Review the payment details and confirm.

 

Conversion-review

 


🖥️ Platform questions

Can I have multiple currency accounts?

Yes, you can! You can open and have multiple currency accounts with iBanFirst.

 

Additionally, you can:

 

  • Convert funds at the real-time exchange rate between your accounts.
     
  • See the costs involved in exchanging any currency pair before you make the conversion.

Can I make same-currency payments with the platform?

Yes, you can.

Can I set up multiple users?

Yes, you can.

 

You can add multiple users to your platform account.


🏛️ iBanFirst questions

What currencies do you offer?

With iBanFirst, you can open accounts in more than 30+ currencies, and send and receive money from 140+ countries.

 

See which currencies we offer here: https://support.ibanfirst.com/en/articles/23263-available-currencies